Epubor License & Refund Policy
Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the licensee plus one additional computer also owned by the licensee, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.
3-year license: In 3 years since you purchase our software, no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the software update for free.
Lifetime-license: In lifetime since you purchase our software, anytime you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the software update for free.
Multi-users licenses are not assigned to an individual user. the license can be installed on the specific numbers of computers entirely within your family, organizations and corporation, etc. Pricing for multi-user license depends on the number of end user.
If you are intend to purchase the multi-uers licenses, please contact us to talk this out.
For our client, you can:
Anytime, you can download & register software as you loved, no limitations.
1, In your license period, you can use the software without any limitation, free upgrade, free technical support.
2, No need to backup software, you are free to download the latest version of your purchased software as you want.
3, Change and upgrade your license as you need.
Epubor's products are provided as trial versions for downloading directly from our Website. By using these "try-before-you-buy" versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.
Due to the automated way that orders are processed and fulfilled, once an order is processed and the registration details and download instructions are issued, it cannot be canceled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.
We generally do not refund or exchange products in these circumstances:
• You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
• You changed your mind after placing an order.
• You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
• Refund for part of a bundle.
• You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.
• You purchased a wrong product, and then purchased the right product from Epubor within 30 days. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.
• You've been double charged due to the system problem of the third party payment platform.
• The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
• You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us.
License change / upgrade
From Mac to PC: In your license period time, if you change your computer from Mac to PC, you can contact us to get another license for free, at the same time, the Mac license becomes invalid.
From PC to Mac: In your license period time, if you change your computer from PC to Mac, you can contact us to get another license, as Mac version is a bit more expensive than PC version, you are required to fill the gap between the two prices, at the same time, the PC license becomes invalid.
From old computer to a new one with the same system: If you change your computer, you can contact us to get the license working on your new computer. (For instance, you have purchased a 3-year lisence and used our software on your computer for one year, unfortunately your computer breaks down and you have to buy a new one, then you can contact us and we will send you a new license for another 2 years. At the same time, the previous license becomes invalid. )
Upgrade from a basic software to a supreme software: If you have purchased our software before, and now we have a more powerful software, you can get the supreme software without paying the full amount price. (For instance, you have purchased our Kindle DRM Removal for PC before, it cost $29.99. And now you want to purchase the supreme All DRM Removal for PC, which costs $35.99, you only need to pay $6 to get the All DRM Removal license. At the same time, the Kindle DRM Removal license becomes invalid. )
Upgrade from 3-year license to lifetime license: If you have purchased a 3-year license of our software, you can upgrade to lifetime license at anytime. The upgrade price depends on which software you purchased.
For all the license change and upgrade terms, you are required to show us your purchasing email address, the transaction number, and your name. Once we confirm your purchasing record in our data base, you are allowed to process the license changement and upgrade.
Once your refund is issued, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.