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Terms of Use (End User License Agreement)

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Refund Policy

We used to write several senseless parapraphes and dozens of terms here. But we think we can make it easier.

Now our refund policy is, in any situation you are not satisfied with our program or our service, you can request refund in 30 days after placing an order. Don't worry about if your money will be wasted, that won't happen in Epubor.

To request a refund, just send email to support@epubor.com, our customer service will contact you within 24 hours in working days.

refund steps

 

Single-User License

Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the license plus one additional computer also owned by the license, eg.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.

1-year license: In 1 years since you purchase our software, no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.

Lifetime-license: In lifetime since you purchase our software, anytime you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.

Family license: This license can be used lifetime on more than one (2-5) computers,  no matter when you have a problem in using the software, you can contact us and get our technical support in 24/7. And you can also get the regular software update for free.

 

Multi-users licenses

Multi-users licenses are not assigned to an individual user. The license can be installed on the specific numbers of computers entirely within your family, organizations and corporation, etc. Pricing for multi-user license depends on the number of end user. The more users, the cheaper price..

2 - 5 licenses --- 25% off
6-20 licenses --- 50% off
over 21 license --- 60% off

Please note: only by checking our via Avangate you can benefit the discount. When you change the units number, the price per license will lower down automatically. 

If you are intend to purchase hundreds of licenses or more, we can give you a lower price, please open a ticket and our customer service will contact you within 24 hours in working days. 

 

Extended download service

Now purchasing software online is more convenient than ever. The extended download service frees you from the time-consuming — but critical — chore of recording the registration code and download url for your new software.

Now the extended download service is totally free. We’ll automatically store your registration code on our server in your license period. System crash? Hard disk error? No Worries! You can access your registration code and the software download url anytime during the license period to allow you to re-install your purchased software.

 

As our client, you can:

Anytime, you can download & register software as you loved, no limitations.

1, In your license period, you can use the software without any limitation,  free upgrade, free technical support.

2, No need to backup software, you are free to download the latest version of your purchased software as you want. 

3, Change and upgrade your license as you need. 

 

License change / upgrade

From Mac to PC: In your license period time, if you change your computer from Mac to PC, you can contact us to get a PC version license with $6, at the same time, the Mac license becomes invalid.

From PC to Mac: In your license period time, if you change your computer from PC to Mac, you can contact us to get a Mac version license with $6, at the same time, the PC license becomes invalid.

From old computer to a new one with the same system: If you change your computer, you can contact us to get the license working on your new computer. (For instance, you have purchased a 2-year lisence and used our software on your computer for one year, unfortunately your computer breaks down and you have to buy a new one, then you can contact us and we will send you a new license for the remaining 1 year. At the same time, the previous license becomes invalid. )

Upgrade from a basic software to a supreme software:  If you have purchased our software before, and now we have a more powerful software, you can get the supreme software without paying the full amount price. (For instance, you have purchased our Kindle DRM Removal for PC before, it cost $29.99. And now you want to purchase the supreme All DRM Removal for PC, which costs $35.99, you only need to pay $6 to get the All DRM Removal license. At the same time, the Kindle DRM Removal license becomes invalid. )

Upgrade from limited period license to lifetime license: If you have purchased a limited period license of our software, you can upgrade to lifetime license at anytime. The upgrade price depends on which software you purchased.

For all the license change and upgrade terms, you are required to show us your purchasing email address, the transaction number, and your name. Once we confirm your purchasing record in our data base, you are allowed to process the license changement and upgrade.

Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

On our site, we provide two world-wide famous payment gateway: PayPal and Avangate. Each platform is absolutely safe for transaction.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

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