Please fully uninstall the current version of Epubor Ultimate from your Mac, then reinstall the latest version from the link below.
https://epubor.com/ultimate-download.htm#os_Mac
If there is still the same issue, you can also try to open "Terminal" on your Mac, then run the command below:
cd ~/.Ultimate && sed 's/"enable_device": true/"enable_device": false/g' app_settings > app_settings_tmp && mv app_settings_tmp app_settings
If this issue is still not fixed, could you please allow me to connect your desktop with AnyDesk software to check and solve your problem directly?
Download AnyDesk: https://anydesk.com
When you are running the AnyDesk, please tell me your "Address" number, then we can connect to your desktop.
