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Hello, thanks for your message
May I ask if you have the same issue with all your Kindle books?
Please send us the book you downloaded from the Kindle app and the key files from Epubor Ultimate so we can test them and identify the issue.
Please contact use via support@epubor.com, and we will help you solve this problem as soon as possible. Thank you!
Best regards,
Epubor Team
Did you ever resolve this? I have several that do this also. It will freeze the whole program on my Macbook. I'm side-loading from an old Kindle touch. My book was purchased before Jan 2023, also.
Thank you.
Hi, I am trying to remove DRM from one of the AZW file (the content is only available on Fire/windows/mac/android) and the progress of removing DRM never go pass 0%
While I had successfully remove other kindle purchased books.
The screen has a warning: "The program is removing the DRM encryption. Please wait for this to finish"
And the bar still on 0%. I left it the whole night. Zero, nothing.
It is not only with one specific EBOK. All of them I am trying, the same problem.
Could you be so kind to help me? Much appreciated!!
Excellent epubor always... until now...
Please ensure that you are using the latest version of Epubor Ultimate.
Please make sure your Kindle device is not plugged into your computer.
If the issue persists, please take a screenshot of the error message and send it to us at epubor.iris@gmail.com for further assistance.
Something is seriously wrong if it won't remove drms from books it did previously and is not removing it from the latest books either.
We are sincerely sorry for this issue but we are willing to help you fix it. May I ask if there is the same issue with other books?
Could you please send us the book downloaded by your Kindle app?
We also send the email to you get help you fix this issue. Please check your mail box to get further assistance.
If I understand correctly, the latest version of Epubor Ulitmate can now remove DRM from from kindle KFX files downloaded by the Kindal Windows Reader App. My Ulitmate version is v3.0.15.912. The Kindal Ap version 2.0.0 (70301).
When I buy a Kindal book it shows up in the Kindal app and I can download and read it in the app. The book also shows up in Epubor Ultimate.
When I drag and drop the file to the right pane, a message pops up saying the DRM is being removed, but it never moves beyond 0%. Am I doing something wrong?
Thanks, Al al.beattie@yahoo.com