I have bought Epubor Ultimate for Mac and It doesn't work.I read later that I should buy KCR converter, but on its website it does not clearly state that it does not work in catalina. If i download and install KCR converter, my question is: Can I use the same purchase license? It really works in Catalina? If Epubor Ultimate doesn't work for me, could you return the money to buy the other software?? Please I need a solution
Thank you for asking.We're sincerely sorry for the confusion. If you've already purchased the Epubor Ultimate, but want need the KCR to work on Mac catalina, we can change your license toe KCR converter. Please send your request to our support team (support@epubor.com) with your order number. We will come back to you within 24 hours. Sorry again for the inconvenience.
Thank you for buying our software. We are sincerely sorry for this issue, but do you mean there is a pop up message told you that this software cannot be installed? This is caused by the Mac catalina system. To fix this issue, you just need to click " OK" in the pop up windows. And then go to System Preferences>Security & Privacy. On the General tab, click on the little lock icon in the lower left corner to unlock the general preference pane. Then select the Anywhere radio button beneath Allow applications downloaded from.
Please I need a solution