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05/18/2023 04:45:19

thanks for creating this app
but there is an issue:

downloaded the latest Kindle Mac OS App, installed and works just fine

using your epubor kindle converter v1.0.1.44 and it does not see the Kindle directory of downloaded books.

there is no place in your app to define the kindle book directory.  

on the other hand, I own your Epubor Ultimate 3.0.15.425 (paid) and it finds the books from the kindle app, but unable to remove the DRM (KFX)

just letting  you know the trial version is not working

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05/22/2023 14:19:42

Hello, thanks for your comment.
If you want to use Epubor Ultimate on your Mac.Please follow this guide to remove Kindle DRM again:
1. delete all kindle books.
2. install 1.31 Kindle for Mac and replace all the other kindle apps on your mac: https://download.epubor.com/sold/KindleForMac-1.31.dmg
3. exit the Kindle app, and run the command line: chmod -x /Applications/Kindle.app/Contents/MacOS/renderer-test.
4. launch the Kindle app, you must redownload all kindle books, then try to remove DRM.
For further details, here’s the step-by-step guide:
https://www.epubor.com/remove-kindle-drm-on-macos-1015-catalina.html

And if you want to decrypt newly published Kindle books in 2023 via Kindle Converter, please follow this guide step by step:
https://www.epubor.com/kindle-converter-user-guide.html

Any other questions or concerns, please feel free to contact us.
Best regards,
Epubor Team


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05/20/2023 01:54:40

thanks for creating this app
but there is an issue:

downloaded the latest Kindle Windows 10 App, installed and works just fine

using your epubor kindle converter v1.0.1.44 and it does not see the Kindle directory of downloaded books.

there is no place in your app to define the kindle book directory.  

on the other hand, I own your Epubor Ultimate 3.0.15.425 (paid) and it finds the books from the kindle app, but unable to remove the DRM (KFX)

just letting you know the trial version is not working

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05/22/2023 14:54:08

Thanks for your comment. In this case, I suggest that you can try again our Kindle Converter and follow this user guide step by step:
https://www.epubor.com/kindle-converter-user-guide.html

If your Epubor Ultimate cannot remove DRM, I suggest that you can remove the downloaded books at first, and then re-download the books again via v1.32 Kindle app for PC, please keep Epubor Ultimate running when you download the books. And then try again to use Ultimate to decrypt and convert the downloaded books.

If there is the same question, please feel free to contact us.
Best regards,
Epubor Team

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05/21/2023 13:47:08

Hi. I've just downloaded your trial version of Kindle Converter for Windows and it doesn't appear to work.
Firstly, the "Kindle Library" window just displays "No File" and there's no way to configure the folder location (despite my Kindle Library being installed in the default location). And drag and dropping files from Windows Explorer into the designated drop zone doesn't work.

Also, in looking more closely for a configuration file, I discover that this software is simply a very simple front end to Kovid Goyal's Calibre software. I assume that you aren't breaching copyright, but I would expect you would acknowledgement this reasonably prominently.

Finally, I downloaded Epubor Kindle Converter because your Epubor Ultimate was unable to remove DRMs from any books I've purchased from Amazon this year. Instead, I was directed to a webage that recommended using your Kindle Converter. But on our Ebook Converter webpage you state "Note that eBooks with DRM protection cannot be converted. To convert DRM-protected ebooks, please use Epubor Ultimate."

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05/22/2023 14:48:17

Thanks for your comment. In this case, I suggest that you can try again our Kindle Converter and follow this user guide step by step:
https://www.epubor.com/kindle-converter-user-guide.html

If there is the same question, please feel free to contact us.
Best regards,
Epubor Team

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05/22/2023 00:00:16
The free trial doesn't work, it doesn't read the kindle library directory
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05/22/2023 14:46:06

Hello,
Thanks for your comment. In this case, I suggest that you can try again and follow this user guide step by step:
https://www.epubor.com/kindle-converter-user-guide.html

If there is the same question, please feel free to contact us.
Best regards,
Epubor Team

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05/23/2023 16:29:06

Why aren't these questions and complaints being answered?

Why do all the postings misleadingly appear to be rating Epubor with 5 stars?

Why is Epubor not contacting Epubor Ultimate purchasers to clarify the status of this application in the light of post Jan 3, 2023 Amazon downloads?

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05/28/2023 18:25:55

It doesn't work properly. No support offered and a cop-out excuse of "sometimes it just doesn't work and its not our fault" Mine has been stuck on the same 8 books. Initially I had a blank file list. I logged out and into another profile, went back again and later it worked - no logic behind it. Now, it is stuck on the eight books it initially found but won't find any more. I have tried everything including uninstalling all related software, deleting cache files and then reinstalling. Still picks up the 8 books and I can't find the source file for the kindle books in the android emulator. There is no option to direct the software to the place where android stores the kindle books.

You need to take heed of your reviews either a) your product is not fit for purpose and you need to work on it more or b) your product is too technical for everyday folk and/ or you can't make it work for these people and therefore have no business charging for it.

Your 75% off sale for this product shows your confidence in it. Don't promise something and charge for it then not deliver.

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05/29/2023 16:35:47

Hello,
I'm so sorry for all inconvenience.
In this case, could you please allow me to connect your desktop with AnyDesk software to check and solve your problem directly?
Download from here:https://anydesk.com/en

When you are running the AnyDesk, please tell me your Address number, then we can connect to your desktop.

Best regards,
Epubor Team

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06/18/2023 20:41:52

Hello,

why do I have to pay for another program? I have already purchased Epubor Ultimate!

Regards

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06/18/2023 20:42:04

Hello,

why do I have to pay for another program? I have already purchased Epubor Ultimate!

Regards

reply
06/18/2023 20:42:17

Hello,

why do I have to pay for another program? I have already purchased Epubor Ultimate!

Regards

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06/27/2023 18:14:22
Epubor worked beautfully from first install. Some month later it failed to convert although it removed the DRM.
I suspect an update by Windows 10 might have been the culprit. The helpful staff at Epubor gave me a link to the latest software and my problem was solved. Many thanks for the prompt support
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06/30/2023 12:02:59
Great app. Epubor Ultimate couldn't handle new books. Converter helped. Thank you!
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08/6/2023 09:23:54
Installed and tried the free trial version. Never had a file accepted. Uninstalled and reinstalled twice. Worthless!!!
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08/8/2023 11:40:06

Hello,  thanks for your comment.

Could you please follow the user guide and try again?
If you want to use Kindle Converter to decrypt your Kindle books, you also need to install Android emulator and V4.16 Kindle for Android to download your Kindle books.
User guide:
https://epubor.com/kindle-converter-user-guide.html

Any other questions or concerns, please feel free to contact use via support@epubor.com.

Best regards,
Epubor Team

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08/19/2023 12:19:15
I tried the trial version, but couldn't ever get it to work. It didn't connect with my Kindle library, and I couldn't find a way to change which folder it was looking at to get Kindle books. Dragging Kindle files straight into the program didn't work either. Only good thing was that it was the trial and I didn't lose money.
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08/21/2023 10:14:00

Hello, thanks for your message.

Please read the user guide carefully and try again. You may ignore some important steps, may I ask what computer you use, Windows or Mac?

If you still fail to decrypt your Kinlde books with the trial version, please feel free to contact us via support@epubor.com.

Best regards,
Epubor Team

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09/4/2023 04:45:26
Doesn't convert kindle DRM.
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09/4/2023 10:06:17

Hello, thanks for your comment.

If your Kindle Converter does not work well, please feel free to contact us via support@epubor.com. We're willing to help you fix the issue.

Best regards,
Epubor Team

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10/9/2023 02:24:44
I tried the trial version, but couldn't ever get it to work. It didn't connect with my Kindle library, and I couldn't find a way to change which folder it was looking at to get Kindle books. Never worked properly.
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10/9/2023 11:12:21

Hello, thanks for your message

May I ask what version of Kindle Converter you use? And what Android emulator your installed?
Please follow the user guide and try again:
https://epubor.com/kindle-converter-user-guide.html

If there is still the same problem, please feel free to contact us via support@epubor.com.

Best regards,
Epubor Team

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10/24/2023 09:45:53
Don't waste your money on this.  I'm doing everything they're telling me to and it still won't work.  I challenged the charge with Paypal and still didn't get a refund.  They don't give refunds because they know it doesn't work.
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10/24/2023 11:16:21

Hello,

Our software is working. If you have any problems with Kindle Converter and still fail to remove DRM from your Kindle books, please feel free to contact us via support@epubor.com.

We will help you solve your problem as soon as possible. Thank you!

Best regards,
Epubor Team

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11/2/2023 21:30:15
Absolute trash. doesnt even detect my kindle library. utter waste of time. thanks for nothing
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11/6/2023 13:58:02

Hello, thanks for your comment

Do you install Android emulator and V4.16 Kindle for Android to download your Kindle books? Please follow the user guide below and try again, thank you!
https://epubor.com/kindle-converter-user-guide.html

If it is still not working, please feel free to contact us via support@epubor.com.

Best regards,
Epubor Team

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11/23/2023 05:55:56

Unfortunately, the installation is very complicated and requires two additional software products that have to be downloaded first. Incomprehensibly, the complete installation instructions are only sent after contacting support.
At least my Kindle-libery was found and the books could be converted to Epub format.

Unfortunately, I can't say the same about the conversion to PDF, the software hung up with almost every second book and the PC had to be restarted because otherwise the service could not be closed. Reloading the ebooks didn't change anything, but a conversion from epub to pdf was possible via Calibre without any problems; so it's not the files. I think there is still a lot of room for improvement so that your customer doesn't feel like a beta tester.

Incidentally, it wouldn't be a bad idea if at least the installation instructions were available in several languages, as the windows of the Android simulator, for example, probably differ considerably not only in the German version.

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11/26/2023 00:57:56
Nul. C'est une arnaque.
Il faut installer sur Mac M1 un émulateur pour Androïd. très long et fastidieux. Cela fonctionne. puis installer un fichier Kindle APK pour téléphone Androïd. Là, ça ne va plus. La version proposée par Epubor n'est pas compatible soit avec l'émulateur, soit avec le processeur du Mac. de plus, une fois tout ces machins installés, il faudra entrer ses codes Amazon... compte sur lequel se trouve bien sûr la carte de crédit qui permet les achats en 1 clic.
Qu'en est il de la sécurité de tous ces ponts ?
A fuir, c'est du bidule !
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03/9/2024 16:59:20
DOES. NOT. WORK.
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03/10/2024 20:01:21
Please describe your problem more clearly so that we can help you fix it. Kindle converter can handle kindle books.
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03/9/2024 22:25:09
The trial does not work, it wants me to put in a license that I need to BUY.
The ultimate version also does not work you need to install a complicated Android simulator, the quality is bad.
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03/10/2024 20:00:22

Thank you for using our software. If you are using the kindle converter, the trial version only convert 3 books in total. To convert more, it will require the license.

If you are using Epubor Ultimate, there is no need to install Android emulator. It works with the kindle for pc/mac.

If you don't know how to use Epubor software, please feel free to contact us via support@epubor.com to get further assistance.

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04/8/2024 21:49:20
O EPUB Convert Kindle, não encontra mais os livros que baixo do kindle app
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04/9/2024 08:22:43
Thank you for using our software. Kindle converter doesn't work with the kindle for pc or mac. It works with the Kindle for android on android emulator. Please follow this guide to use kindle converter: https://www.epubor.com/kindle-converter-user-guide.html
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