Hello,
May I ask if you are talking about the Epubor Ultimate software?
If your newly downloaded Kindle files don’t show up under the Kindle tab, please go to Settings >> Kindle >> Click Set to the Default Path >> OK, then your Kindle books will show up.
Any other questions or concerns, please feel free to contact us.
Best regards,
Epubor Team
Hello, thanks for your comment
May I ask what Epubor software you use? If you use Epubor Ultimate for Mac, you need to install Kindle Classic to download your Kindle books.
And if you Kindle books are in KCR format, they will not show up in Epubor Ultimate for Mac. Now you need to use another software Kindle Converter to decrypt and convert these Kindle books.
If you have any problem, please contact us via support@epubor.com, we will help you solve your problem as soon as possible.
Best regards,
Epubor Team
