Epubor

Please refresh your browser?

Question

1/30/2019 4:22:06 AM

Hi,

I purchased Epubor Vitalsource downloader. I was trying to convert a textbook into a pdf file, but it failed. There was a output file, in which there is a phrase "Please refresh your browser" with a picture of a robot on all pages. I tried many times, but all failed. Please let me know how to solve this problem.

Thanks

Answers(10)

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02/14/2019 01:05:45
My book downloaded successfully but half the pages have "Please refresh your browser." Any fix for this?
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02/14/2019 10:14:33
We are working on this issue now. And we will fix it asap.
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02/28/2019 22:23:05
I downloaded my book as MOBI format. When I went to open it on my Kindle it gives me the same message. "Please refresh your browse". Please help!
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03/1/2019 22:23:20
Did you get an answer? I have the same issue
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03/2/2019 08:41:34
Thank you for your comments. We are sorry for this inconvenience. Epubor vitalsource downloader is offline for some reason that we can not tell.
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04/22/2019 11:45:03
same issue was ready to purchase  :0(
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06/12/2019 17:53:58
Same here it was working then all of a sudden just started giving me this robot - Please refresh your browser.
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06/14/2019 09:17:56
We are sincerely sorry for this issue but this software is not working anymore because of technical and copyright issue.
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10/1/2019 18:32:25

Hi epubor,

any update on this issue? I am still getting the "please refresh your browser" message. Thank.

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10/9/2019 10:30:06
Thank you for asking. We are sincerely sorry to inform you that Epubor vitalsource downloader is offline. If you have purchase vitalsource downloader, please contact Epubor support: support@epubor.com to get further assistance.
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