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unknown DRM -- 6/16/2016 6:53:26 AM

i got unknown DRM error and could not remove DRM of eBook which i've bought at BookLive store. is there anything to solve this problem?

How long is Epubor Ultimate license? -- 8/13/2019 7:00:39 PM

Is Epubor Ultimate a 1 year licence?

increasing font size in pdf output -- 3/26/2021 6:51:34 PM

i would like to increase font size in converted pdf or in the alternative can output size be adjusted in epubor ultimate?

Issues running on WIN10 -- 2/26/2019 11:09:03 PM

Just DL'd and installed latest version of the Audible-converter. Installs without issue but when I go to run get a Windows pop-up that, "This App can't run on your PC. To find a version that will run on your PC check with the software publisher"

I'm running Windows 10, version 1809 along with the latest updates as of 2/22/19. I've tried running in compatibility mode for Win 8 & 7 with no luck. Looking for any help

Audible AAX to MP3 -- 6/8/2018 10:17:17 AM

Epubor Audible Converter will help me convert my audible aax files to MP3 and edit chapters?

transfer to new computer -- 11/17/2023 3:58:16 AM

How do I transfer the program to a new computer? Can I just copy the downloaded files to a portable drive and put it on the new computer? I will be decommissioning the old computer and destroying the old hard drive. Thanks you

Why are my converted books not showing up on my kindle? -- 7/5/2016 3:06:40 AM

I converted 3 epub books for my kindle touch and put them on my device. They do not show up anywhere on my device, but when I connect the kindle to my computer, I can see that the files are there.

New error with Ultimate & Kindle 2.4.0 -- 5/2/2025 6:50:10 PM

Since Amazon's removal of downloading ebooks, I have been able to keep my Windows Kindle program at version 2.4.0 and been successful at downloading my new purchases.
But today, I was unable to download a new book - Pressfield's "A Man at Arms" with the foll error:

"Item not available for this device type. Your Kindle app requires an update to view this content. Click here to download and install the free update."

It appears we may not be able to download some books with 2.4.0. Do you have a version of Ultimate that will work with a newer Kindle program yet? I'm using Ultimate 3.0.16.105.

How do I cancel my subscription / license? -- 3/21/2021 5:36:36 PM

How do I cancel my subscription / license?

Kindle for PC 1.39 Required to Download Books -- 1/12/2023 11:32:39 PM

Hi,

Right now Epubor doesn't support Kindle for PC 1.39 yet Amazon is requiring it to download books.

What are your update plans to keep up with Amazon's new versions?

Thank you

How do I register my software? -- 12/8/2019 4:26:43 AM

Where do I register my software/

How can I contact you -- 12/14/2019 12:33:35 AM

Hrgopher_7@hotmail.com

I have bought a lifetime subscription of your software to be able to convert books which I purchase from Amazon. I have just purchased a book from and unable to remove DRM. This has not happened in the past. can you assist urgently.

PCMAC_126_Delivery_Error_Upgrade_PC -- 5/15/2023 2:49:16 AM

Keep getting this error code for certain books. They will download using the latest Kindle for Desktop, but then they can't be decoded. Suspect there is nothing I can fo for these and they are beyond extraction?

where are my audible files from Audible stored on my PC -- 3/11/2021 2:22:54 AM

The files I have obtained since I have started using Audible Sync are not stored with the others I own. Where are they located? How do I access them to convert them?

Thorium reader -- 11/7/2022 4:28:40 AM

As Audible, Thorium reader is for audio book. The file format is .lcpl, how can I convert to MP3 ?

Adept DRM removal has failed -- 9/12/2019 12:58:57 AM

I am unable to remove Adept DRM using Epubor Ultimate software.
How do I remove Adept DRM?
The error message says "Adept DRM removal has failed".

My e-mail address is kijorry15@gmail.com

limitations -- 2/13/2019 10:52:36 AM

what are the limitations

application is crashing on mac -- 3/13/2022 10:48:37 PM

Hi
I've tried your application on mac (mac OS Big Sur then Monterrey) and it works juste one time than it's crashing few seconds after launching the app. thank you

Where are nookbook files stored in windows 10? -- 8/23/2020 7:52:29 AM

I had saved your instructions on where to find nookbook files in windows 10. Could you please send them again.
I looking for the files in the windows directory.
Your app has always worked, but just to be safe, it would be good to know where the actual files are stored.
Thanks

Why does it recognise by book as a rented book? -- 4/13/2019 4:51:51 AM

it says the program can't remove DRM from rented books. The book is not rented but purchased from Amazon.