Refund request

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Sonya Wilson-Hebben

12/1/2021 2:37:58 AM

I have requested a refund and have completed the required steps:
1, Run Epubor software, click "Settings" "Tools" "License Manager" "De-Register";
2, Request refund from our platform 2checkout;
My order is 169478321
I was unable to use your program, will I please be able to get a refund?

Answers(11)

Epubor

Re:Refund request

12/1/2021 09:30:36

Thank you for using our software and sincerely sorry for this issue. We've received your refund request and the customer support team will contact you about this issue and help you fix this issue ASAP.

Neo Wong

Re:Refund request

05/15/2023 06:32:28

Hi,
I bought the DRM removal software today for 44.99, but I am unable to use it to convert my rental Kindle Book, I realized this cannot be resolved as your software does not support converting rentals. therefore, I would like a refund for this software, as it is now of no use to me.

Epubor

Re:Neo Wong

05/16/2023 09:31:51

Hello,
Our software doesn't support rental books, and we stated this point on our website.
https://www.epubor.com/faq.html#e105

If you have already decrypted and converted some books with this software. Do you accept a partial refund?

Looking forward to hearing from you
Best regards,
Epubor Team

Neo

Re:Refund request

05/28/2023 12:39:38

I have not decrypted anything with this software. As I stated it was a rental book which was not successfully decrypted. This product has done nothing for me and l do not intend to pay for this.

Epubor

Re:Neo

05/29/2023 16:31:07

Hello,
I'm sorry for all inconvenience.
You can only use this product to decrypt books, but if you also want to convert your books to different formats. I suggest that you can use our Epubor Ultimate, please contact us via epubor.service@gmail.com, and we can help you upgrade to Epubor Ultimate for free.
https://www.epubor.com/ultimate.html

Best regards,
Epubor Team

Re:Refund request

01/30/2025 12:35:28

I purchased Epubor Ultimate today to remove DRM from a Google Play Books EPUB file. I authenticated Adobe Digital Editions (ADE) with my Adobe ID, ensured the file opens correctly in ADE, and attempted DRM removal multiple times, but it keeps failing. I have followed all troubleshooting steps on your website without success.

If there is a solution, please provide detailed instructions. Otherwise, since the software does not work as expected, I request a full refund.

Epubor

Re:SK

02/7/2025 10:04:33

We are sincerely sorry for this issue. But we can offer the remote assistance for free. Please contact us via epubor.iris@gmail.com to get further assistance.

Natália

Re:Refund request

12/25/2025 18:17:28

I would like to ask for a refund

Epubor

Re:Natália

12/30/2025 09:01:48

Our customer support team has contacted you about this issue. Please check your mailbox to get further assistance.

ginger claassen

Re:Refund request

06/8/2026 23:53:14

Dear folks at Epubor,
Since the latest version of Epubor Audible Converter is no longer screen reader accessible I want a refund for my license. How is this exactly working?
The old version I used was still keyboard accessible and one was not forced to use drag&drop which does not work with a screen reader any longer.
Thanks in advance for your assistance!
Yours sincerely
Ginger

Epubor

Re:ginger claassen

06/10/2026 10:27:29

please download the special version of Epubor Audible Converter here: http://download.epubor.com/sold/audible-converter-blind.exe
This version developped for visually impaired users. You can downloa it to convert your books.