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Four Solutions When Kindle Won't Turn On

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I think as a Kindle user, all of us will encounter a problem that Kindle won't turn on. In some cases, it's easy to solve. But sometimes, it really takes efforts to figure out what's wrong with the device and how to fix it. Last weekend, when I bought some eBooks from Kindle store and want to read them on my Kindle fire, I pressed the power button, only to discover that it just won’t turn on. After a bit of checking around, I discovered some solutions for this common issue. Fortunately, in most of the time, it can be fixed pretty easy. Here are some tricks to try and extra solutions when these tricks don't work.

Kindle locked up, the screen frozen - Reset Kindle Device

If your Kindle device won’t turn on, for most of the time, this doesn’t mean that it’s “broken” or has a problem. Most of the electronic devices, including smartphones or tablets, have a tendency to become “stuck”, when the device is stuck, the power is on but it will not work properly because it’s locked up.

Reset Kindle and Kindle Fire

To unlock the Kindle device, the easiest and fast solutions is reset your Kindle device. Press and holding down the power button for 20 seconds or more. Then turn the device back on by hitting the power button again. If this doesn’t work the first time, you can try holding the button down for 30 seconds or more. Most of the time, this will be all you have to do to make the Kindle Fire work again.

Factory Reset the Device

Factory Reset Kindle

If the soft reset doesn't work, and the device continues to lock up, you can reboot the device to factory settings to clear out any data or apps. Tap the "Quick Settings" icon and then press "More" Press "Device" and finally "Reset to Factory Defaults".

You must be careful to do this, because it will delete all the data on your device, although you can download the purchased apps or books later from Amazon Cloud.

Related Reading: The detailed guide to reset all kinds of Kindle eReader and Kindle Fire.

Charging or battery issues - Recharge the device or replace the battery

Another common reason for Kindle does not turn on is the battery runs out, the device will not turn on unless you recharge it. Plugging the Kindle device into your computer and wait about 30 minutes before trying to turn it on again. If the device refuses to start up, try resetting it again.

If it still won’t turn on, it’s possible that you have a broken charging cable. The cables that come with the Kindle are not known for their quality. Try charging the tablet with another cord that has a Micro USB connection and see if the device responds. Normally, the charging cord from your smartphones and tablets(Android Device) will work with the Kindle.

Kindle USB cable

And there is another possibility that the battery is broken, then you need to replace a new one. Here is a picture guide for you to replace the battery by yourself - Kindle Fire Battery Replacement, but if you found it hard to handle then you need to seek professional help.

Replace Kindle Battery

Borken device - Fix the broken part by yourself

If neither reset the device nor recharging it solves the problem, the device's hardware may have broken, and you will need to have it repaired or replaced. The Kindle Fire is not easy to open and fix, so unless you have electronics repair experience, contact Amazon to arrange for repair. But if you want to repair it by yourself, you can follow some video tutorials on YouTube.

Here is a step-by-step video repair guide for the Kindle Fire HD take apart and disassemble. Whether you need to repair a broken part or replace a damaged battery, you can follow this video to fix the broken part.

Contact Amazon Customer Service or Local Repair Technicians

After all these attempts to fix it by yourself, if you Kindle device still doesn't turn on, or you think it is too hard to fix the broken part by yourself, you can visitKindle official help pagefor more information or contact Kindle customer service to get help.

You can also visitKindle Facebookpage. Maybe it will give your a quick response to solve your problems.

If your Kindle has out of One-Year Limited Warranty, or you think it is more convenient for you, then try to contact the local Kindle technicians to repair your device.

author

joined Epubor since 2011, loves everything about eBooks and eReaders. He seeks the methods to read eBooks more freely and wants to share all he has got with you.

61 Comments
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01/20/2017 08:58:44
Thanks, very helpful guide.
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01/23/2017 23:59:39
Thank you so much. I was so sad when my kindle wouldn't turn on. It works now so thank you!!!!!! (its been off for over a year)
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01/31/2017 21:19:04
I followed the instructions to turn my stubborn kindle on and it worked like magic. Very helpful site. Thank-you!
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02/4/2017 07:59:29
DIdnt work
horribleits no working be cUSE I DIDNT RED it because it lookks ton loogn and boring
so
mthNX
MY KIND;E OIS NOW NBROKE
TO]GOOD ON hou yhT OIS REALLY BAD ANFY MCATN DEID OF GROELLAN;tpoday so im alreadymad bec
a
re
ieef a dog tehy are cute or naoyhoner  cat
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02/20/2017 11:23:39
Izzabelle is A TROLL
    KICK HER!
     bAN HER OR SOMETHING
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02/4/2017 07:59:32
DIdnt work
horribleits no working be cUSE I DIDNT RED it because it lookks ton loogn and boring
so
mthNX
MY KIND;E OIS NOW NBROKE
TO]GOOD ON hou yhT OIS REALLY BAD ANFY MCATN DEID OF GROELLAN;tpoday so im alreadymad bec
a
re
ieef a dog tehy are cute or naoyhoner  cat
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02/15/2017 21:50:47
work like magic thank you veerrrry much
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02/28/2017 10:39:39
Thank you so much!
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03/4/2017 23:12:20
Thanks for sharing the all parts of a kindle device.
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03/16/2017 03:16:27
Kindle re-booted straight away. Thanks for the advice. All the best to you and the family :)
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03/17/2017 20:37:24
I followed the instructions and, viola, my Kindle rebooted straight away. Thank  you so much.  Info was most helpful.
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03/19/2017 11:34:26
Thank you so much my kindle is now working perfectly after following your advice  Once again thank you
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03/24/2017 21:43:34
Tried the factory reset but Kindle still won't turn on
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03/25/2017 06:08:23

Thank you so much for helping me get my  Kindle started.  I thought I had lost it forever. LOL

Am lost without it.  It was so easy and I thank you,

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04/6/2017 19:16:54
My Kindle is stuck on the second start up scene, it stays there till it goes flat. So i cant access the reset, is there any solution for this?
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08/24/2017 13:55:27
Jim, did you ever have your problem solved? I don't know what happened to ours yesterday, but when we went to turn it on  it gets stuck on the fire start up page and goes no further. I've tried the holdingirls hehe start button down & the pressing it again, but nothing.
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08/30/2017 17:26:08
To unlock the Kindle device, the easiest and fast solutions is reset your Kindle device. Press and holding down the power button for 20 seconds or more. Then turn the device back on by hitting the power button again. If this doesn’t work the first time, you can try holding the button down for 30 seconds or more. Most of the time, this will be all you have to do to get the Kindle Fire up and working again.
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09/22/2017 05:21:32
Did you ever figure out a solution to this problem? Im having the exact same issue. I have a years worth of pics of my kids on there that I want to retrieve. I took the back off and can not find any kind of memory card.
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04/12/2017 08:22:37

I haven't used my little kindle in a long time and the battery was completely dead apparently.  I have a screen that says "Empty Battery  Connect your Kindle to a power source and charge it until this screen disappears.  This may take 30 minutes.  If you continue to see this screen after charging, you will need to reset your Kindle.  Unplug it from the power source, then slide and hold the power switch for 15 seconds."  I've done all these things.  The screen did not go away even after 2-3 hours and I held the on switch for more than 15 seconds and still nothing.  Does this mean my Kindle is dead?  Do I need to have the battery replaced?  If so, where would I have this done?  Is it worth it?  It looks like model #D00901 but the writing on the back is quite small.  There is other information there as well but hard to read at least for these old eyes.  This Kindle has a little keyboard on the front.  It's nothing fancy, but my library now has books that I can download onto a kindle and I want to be able to use it if I can.

Thank you,

Ruth

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05/27/2017 17:11:10
Ruth, I have the same problem. My kindle has been sitting for quite a long time and just won't charge. I have tried to charge the kindle and the charging light goes on, but after a minute or two, it shuts off.
Did anyone answer you for your problem?  Please let me know.  Thank you very much.
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05/31/2017 14:48:18
You may read this article for Kindle Charge problem. https://www.epubor.com/why-kindle-not-charging-and-how-to-fix-it.html
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06/16/2017 02:01:20
im having the same problem
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06/20/2017 10:45:40
You may read this article for Kindle Charge problem. https://www.epubor.com/why-kindle-not-charging-and-how-to-fix-it.html
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04/23/2017 08:44:28
Problem solved!  You rock!  Thank you.
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04/30/2017 14:33:36

I have had 2 kindles that won't charge or turn on again despite trying all options.  There must be a technical issue involved here as the battery compartment area becomes extremely hot to the touch. Incidently I have the same issue with my Hudle. Hence my return to kindle fire.  

It is particularly frustrating because my original kindle fire was brilliant and three tears later is still going strong with daily use.  The only issue with that of course is lack of memory capacity. It tells you to remove apps, photos ect but as it has disabled my internet owing to lack of storage space, when you try to delete any items it declines telling you that you need an internet connection to do so... Go figure ??

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04/30/2017 14:33:43

I have had 2 kindles that won't charge or turn on again despite trying all options.  There must be a technical issue involved here as the battery compartment area becomes extremely hot to the touch. Incidently I have the same issue with my Hudle. Hence my return to kindle fire.  

It is particularly frustrating because my original kindle fire was brilliant and three tears later is still going strong with daily use.  The only issue with that of course is lack of memory capacity. It tells you to remove apps, photos ect but as it has disabled my internet owing to lack of storage space, when you try to delete any items it declines telling you that you need an internet connection to do so... Go figure ??

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05/4/2017 06:36:55
Tried suggestions as above and kindle came back to life ! Panic over.
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05/10/2017 20:17:01
Thank you.  My Kindle got  “stuck".  The instructions worked beautifully.  
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05/10/2017 20:17:05
Thank you.  My Kindle got  “stuck".  The instructions worked beautifully.  
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05/12/2017 09:51:23
Easy Peasy! It worked like magic! Thank you so much!
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05/26/2017 22:30:37
I need help with my kindle fire tablet. It won't turn on or charge at all.
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05/31/2017 14:46:30
For the Kindle won't charge, you can read this article: https://www.epubor.com/why-kindle-not-charging-and-how-to-fix-it.html
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06/8/2017 11:20:19
Don't reset to factory settings if you have collections and were silly enogh to convert to Amazon Australia! My collections did not come throug. Amazon support managed to get my books back (though I am pretty sure not all of them) and collections (empty). I had to do factory reset and load each book on the device to get them organised again. Took me hours.
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06/9/2017 17:22:08
yes, we should back up everything before resetting the Kindle.
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06/8/2017 13:24:02
Brilliant. Followed your advice and my Kindle dutifully came back to life. Thank you so much.
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06/9/2017 17:16:17
Glad to know your problem has been solved.
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06/26/2017 20:40:40
Thank you!!! Thank you!! I use my Kindle all the time and thought it was broken! :)
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07/16/2017 08:00:54
It was frozen, but is not anymore. However, it now won't turn on. I tried a quick hold, as usual, and it didn't work. When I hold it for about 7 seconds the light flashes and the screen is still blank. Suggestions please :-) Thank you!
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07/20/2017 09:51:22
Glad to hear that!
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07/20/2017 00:54:53
My kindle shut off unexpectedly this morning. I tried the hard reset but still won't turn on. How do I do a factory reset if I can't get anything but a black screen. Ugh... Help!
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07/20/2017 00:55:44
My kindle shut off unexpectedly this morning. I tried the hard reset but still won't turn on. How do I do a factory reset if I can't get anything but a black screen. Ugh... Help!
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07/20/2017 00:55:53
My kindle shut off unexpectedly this morning. I tried the hard reset but still won't turn on. How do I do a factory reset if I can't get anything but a black screen. Ugh... Help!
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07/20/2017 10:16:14
Press and holding down the power button for 20 seconds or more. Then turn the device back on by hitting the power button again. If this doesn’t work the first time, you can try holding the button down for 30 seconds or more. Most of the time, this will be all you have to do to get the Kindle Fire up and working again.
If it still does not work, please contact the Kindle Customer service to solve this problem.
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08/14/2017 02:37:00
my kindle won't charge.. i need a chat
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08/14/2017 16:05:16

For Kindle Charge issue, please read this guide on our site: https://www.epubor.com/why-kindle-not-charging-and-how-to-fix-it.html

If the problem still has not solved, you may contact the Amazon customer service.

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08/18/2017 21:54:20
I tried all the reset functions to get my kindle back on, but they are not working.  Any suggestions?
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08/22/2017 14:43:35
If you have tried everything, but failed. Please go to Amazon to ask for their assistance.
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09/27/2017 21:40:37
I've tried this a bunch of times. Hasn't work for mine. [sadface]
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10/4/2017 11:22:17
Worked for me! held for 30 seconds then pushed button again and it worked.
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10/7/2017 14:45:24
You'r a little star it worked first time following your instructions.I was so upset last night when it stopped working as it is relatively Kindle. I read an  ebook a day. Thanks for helping me get it going again.
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10/12/2017 04:35:37
This works I’m so happy. Mine has been off for over a year or 2 and I’m so happy. Thank you.
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10/23/2017 15:58:49
Thank you for your feedback. We are glad to know that!
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10/19/2017 20:07:08
Thank you, thank you, thank you!  My Paperwhite broke, so I needed to dig out an old Kindle 3 to use while waiting for a replacement.  The battery was long dead and I was having all sorts of trouble unfreezing it.  Your advice worked like a charm. Cheers!
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10/23/2017 15:57:14
Glad to hear that!
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11/21/2017 16:02:24
I tried to reset  and power on kindle but still no success .I tried to power on my kindle after 3years but now its not power own after charging  till 4 hrs.
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11/22/2017 04:11:14
I am doing the one where you connect your kindle to your computer. Instead of using a computer, I'm using a laptop. My Kindle kind of turned on but not turned on where it shows a battery sign that means that it needs charge. I've been doing this for the pass 2 hours and it hasn't turned on completely. Am I doing anything wrong? What is it suppose to do after 30 minutes?
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11/22/2017 22:47:42
Thank You so much!!! I haven't used my Kindle in years because I normally just use the app on my iPhone, well my son is a United States Marine and he's wanting to use the Kindle now on deployments  and we couldn't get it to work ?? And we charge it for 24 hours and still nothing, we did the 30 second reset and it works. ???????? Thanks So Much
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11/27/2017 11:35:07
Found this page via Google search "kindle won't turn on". I was looking through the possible options and tried the reset option first, which didn't work. I was dreading the section that said "take apart and repair", because my "repairs" are often hit-and-miss. Saw the other option there that said "change the USB cable and let charge for 30 minutes" - figured hey WTH, might as well, as long as I'm looking up my options online. Chose a cable I knew was good, and about 10 minutes later, boom, it came on. Omg, so grateful.
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12/11/2017 15:03:58
We are glad to know this solution works for your device!
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12/14/2017 01:32:16
It worked! Guess I wasn't holding the power button down long enough. Thank you thank you!
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12/14/2017 21:53:55
Worked first time...thankyou
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