Thank you for contacting us. Are you using the trial version of full version?
Please note that the trial version will convert ebooks in text format which will lose the images and formatting. If you fall in this case, please purchase the full version to obtained the right formatting.
If you are using full version, can you please send the converted epub books to our support team via support@epubor.com and then describe where is not properly formatted. Then we will come back to you with the solution ASAP.
Have a nice day.
