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Why Kindle not Charging and How to Fix It

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Such a pity there are many problems on using Kindle devices because of this or that reason. One of those problems Kindle not charging is Kindle charging which cause people a headache. This post contains several conditions about Kindle not charging and how to fix it. Now here we go.

There is a glare screen for most smart devices except for Kindle which is also one of the reasons why people are crazy for Kindle. Ultra-long standby function of Kindle battery makes us enjoy a beautiful reading moment. But Kindle devices are weakness and must be used and protected very careful to extend their service life. We always pay attention to Kindle charging problems.

Firmware/Software Problems of Kindle Charging

Kindle Stuck When Charging

When charging may occasionally encounter Kindle stuck on empty battery screen or Kindle stuck on charging screen.

How to fix it: You can plug out and in or press and release the power button. If that useless you also can Restart Kindle.

Kindle Battery Too Low To Power On

Frequently using or lack of use results in Kindle battery too low to power on. Display very low battery information or power is empty also causes Kindle not open. And you must charge Kindle a few hours then later you can open it.

How to fix it: Long press power button 30 seconds then release and plug in a computer or a charger immediately. Leave it alone and a few hours later you will discover Kindle is charging again. When Kindle has enough power it will restart. And you can allow it to charge full power.

If one trial is useless, you must try it several times. Lots of users feedback to us that they succeeded after trying three or four times.

kindle low battery

Kindle Critical Battery Error

When using Kindle for a long time or lack of use, then the battery is empty and the screen may show Kindle critical battery error message such as “Critical Battery. Your battery is empty. To continue using your Kindle, connect it to a power source.”. When seeing this message, your kindle battery can't support Kindle to react with power supply. So you must try several times and hours to charge.

How to fix it: Pug Kindle into computer or adapter. When charging indicator light on then you can leave it alone. After a few hours then you can get fully charged Kindle.

Kindle Critical Battery Error

Kindle Battery Dead

Long time not using Kindle will make Kindle battery dead. If you remember it and want to charge it, then you will find Kindle has no reaction even though plugged in. Don't let Kindle battery run down. Even though few weeks or months not using it, you must remember to charge it few times.

How to fix it: Plug Kindle in to charge and leave it alone. During charging don't use it or turn it on. Charging a few hours later Kindle may be live.

Kindle Battery Out Of Sync

When using Kindle the battery may show to discharge very slowly and later rest of battery indicator decrease quickly but no change in using it. This means there is a problem with synchronization.

How to fix it: Insert Kindle into the power supply and close off Kindle. Charging Kindle for more than 4 hours or overnight. Then don't touch any button or using it. Unplug the power supply and open Kindle. Using Kindle until left 15% power and close it. Then charging Kindle again. After that, you may see the Kindle battery shows steady and no abnormity.

Hardware Problems of Kindle Charging

Kindle Charging Cable Problem

Make sure the charging wire/cable you use matches with your Kindle device. Collect the cable to other devices to confirm if your cable can be used normally. This will also warm the USB jack which helps to charge Kindle.

How to fix it: If USB jack of the cable is loose, you may need to give the jack a little pressure, then charging indicator light be on. But this operation is tired and troubled. So the best way for you is to repair the cable or just replace another one or buy a new cable. If the cable is broken, you need to buy another new one or seek help from a repairing shop.

Kindle Charging Cable

Kindle Power Adapter Problem

Make sure your power adapter suited with your Kindle. Strongly suggest buying a Kindle power adapter from Amazon could be guaranteed.

If you really want to use another power adapter except for Amazon power adapter, please check back of your Kindle, then you will see relevant information about voltage and electric current such as Kindle Paperwhite input 5.25V-Max500mA. That means your Kindle device can receive voltage under 5.25v.

How to fix it: Change another power adapter is the best way to charging Kindle.

Kindle Power Adapter

Kindle Charging Port Broken/Loose

If Kindle charging port is loose, you can search someone's help or by yourself to solder the port back into original position. Also, some electronic device repair shop can help you fix Kindle charging port.

How to fix it: Solder the port back;   Repair Kindle;   Contact Kindle Customer Service

Kindle Battery Broken

kindle battery problems are annoying. If Kindle has passed guarantee period and restart or recharging are invalid, a new Kindle battery may solve your problem. But replace a battery is always a challenge for most people. And this process hasn't any warranty. But if you have full confident to do this, please try it.

How to fix it: Replace Kindle battery by yourself;   Repair Kindle;   Contact Kindle Customer Service

Kindle Battery Broken

Summary Methods When Kindle Battery not Charging

Method 1: Restart Kindle

Official Amazon Tutorial: Battery Won't Stay Charged      Restart Your Kindle

Epubor Restart Kindle Tutorial: For Each Kindle Version

For firmware or software problems of Kindle charging, you can firstly try to restart your Kindle. Kindle will be OK after restarting in most conditions. Please try above tutorials firstly, if useless then continue to read following methods.

For Kindle e-ink version: Long press power button for 30 seconds(maybe press longer) until Kindle restart. Don't plug it in any power supply and leave it alone. Be patient for this process.

For Kindle Fire version: Pull out the power supply. Long press power button enough 20 seconds and release. Don't mind any information appeared on the screen. Restart your Kindle Fire after your device entirely closed.

There is also a "Restart" option in setting option of the latest few Kindle versions. You can find it and just touch this option. Then Kindle will reboot.

If Kindle doesn't have enough power to complete rebooting, you must charge it for few hours until Kindle can restart.

Restart Kindle

Method 2: Reset Kindle to Factory Default

In Kindle setting options, enter device information option, then you can see reset device option. Select it your Kindle will be reset.

Please mention this operation will change your Kindle to be brand new. After resetting Kindle, you will lose saved files of your device. And you must have to re-download previous apps, books or personality customization. Register your Amazon account and your books still be there.

Reset Kindle Factory Default

Method 3: Adjust the Brightness/Volume Level

Some Kindle users find out that adjusting the brightness/volume level can get Kindle to charge. It is a complex mystery about why this way is effective. But if there are no other effective methods, why not try it? So following are their steps.

Find the brightness setting. If Kindle has the automatic brightness button then turn it off. Adjust the brightness to the lowest level. Then open automatic brightness again. You may find the screen shows Kindle is charging. After full charging, you can turn brightness level to which you want.

If there has a volume button of your Kindle such as Kindle Fire, then you can turn the voice down then Kindle may charge normally.

Adjust brightness volume

Method 4: Repair Your Kindle

If matched hardware or device was broken or not used in normally, you can go to a local electronic product repairing shop. Please be sure this shop is reputable and experienced in repairing Kindle.

As well there are many repairing Kindle devices service on eBay, you can research the keyword "Kindle Repair" on this site.

Want to repair by yourself, check YouTube Kindle Repair Videos. But this isn't recommended.

repair kindle

Method 5: Contact Kindle customer service

When Contact Kindle Customer Service, you must have an Amazon account.

You can contact Kindle Customer Service to change your products or free repair if your products are in warranty period. Even though your products passed warranty period, they may give you a discount to change the bad one.

I recommend you select "Live Chat" or "Call me back" function than email which is very slow. Whether they can give you a satisfied answer or not in the end, as long as you contact them there is always a glimmer of hope.

Tips: Normal Kindle Charging and Full Charging Time

How Do I Know My Kindle is Charging

When Kindle is charging, there will be a lightning bolt on the screen. Enter into Kindle, it also has a lightning bolt on the top right navigation of the screen. It has an indicator light in the bottom edges of Kindle devices. When Kindle is charging the light will be orange/amber, and when full charging will be green. But if the light is not on it may illustrate there is something wrong with Kindle charging.

Kindle is charging

Full Charging Time

On the basis of the official word, charging your Kindle with well-matched cable and power adapter designed by Amazon will take less than 4 hours. Charge your Kindle by plugging in a computer with USB jack will take 4-6 hours. Meanwhile, according to the standard of hardware capacitance, it may take a longer time to full charging.

Kindle full charging

cro buttom

If Kindle not charging, please figure out which reasons lead to this. And you can try above methods. Perhaps you have better-solving ways then leave comments to benefit more users.

author

A reading enthusiast. Always pay close attention to the world of Ebook. Devote myself to share everything about e-book and favorably receive any suggestions.

56 Comments
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06/24/2017 19:45:14
My kindle paperwhite,is stuck on the home screen,
I've tried to restart and it goes off then back to home screen. It's really annoying as I just downloaded a few books right before it stopped working.
I've even got it charging, the green light comes on then goes off again.
Really frustrating, can anyone please help or advise me on what to do now.
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06/28/2017 13:43:30

Try a few more times to restart your Kindle. Hold the power button longer.

Try to delete those books firstly and check if the device is normal.

Plug Kindle into a computer. Check the internal storage of your Kindle Paperwhite. Maybe there is no enough memory of your device.

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08/3/2017 00:44:36
Thank you so much for these things to try.  I'd given up with my kindle ever working again! I'd tried several things then googled for any other ideas & held power button for 30 seconds & plugged in charger & it burst into life! Brilliant.
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08/3/2017 11:47:21
Glad to know that your Kindle works again!
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09/18/2017 21:44:14
THANKS...I HAD "BATTERY TOO LOW" SYMPTOMS AND ALL VANISHED AFTER PATIENT CHARGING
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01/2/2018 22:29:17
My kindle has a picture of a battery with an explanation point on it and will not charge.  What should I do?
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12/11/2018 07:48:33
My Kindle Paperwhite 2 has the same problem also.  I was wondering if 1) when the battery is completely dead or not rechargeable does the charge light not appear when connected to a charger? 2) how do I know if it's the battery or the USB port?  I opened up my Kindle and the USB port appears to be soldered securely.  These ports don't seem to accept much of the USB plug and can readily fall out of the port.  I'm wondering if the battery can be tested using an ohm meter.  Always fun fixing your own stuff but nothing ever seems easy.  I wish I knew if it was the battery.  That's an easy fix.
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01/16/2019 08:39:03
I have an 8th generation kindle, only about 16 months old.  When I plug it in, the amber light comes on, but it never turns green.  I did change the battery, but it's still doing the same thing.  I have tried different chargers, all with the same results.  It's frustrating, because it looks like it's charging, making me think the connection is ok, and not loose.  I try once or twice a day to restart it, and this rarely works.  It hasn't worked in over 2 weeks now.  Any suggestion is welcome.  
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01/29/2019 09:00:21
Unplug it and hold the power button down a really long time until it goes white. Then it should restart.
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07/9/2019 16:37:04
This helped me and sorted the problem with my kindle. Greatly appreciated. Thank you very much.
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07/9/2019 17:21:45
You are welcome. We are glad to know that your problem has been fixed.
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07/10/2019 03:35:53
Same problem i am experiencing.
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03/10/2018 21:14:42
My kindle 3rd generation will not charge. When I plug in the powere light is orange but never turns green.  When I check later the light is off.  Have tried holding power button everything help!
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03/13/2018 10:03:30
According to your description, maybe the charging interface is broken. In this situation, please contact the Amazon customer service about this issue.
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07/18/2018 23:20:19
30 sec fix worked well
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12/2/2018 19:34:48
My kindle was off for an extended period and would not take a charge. I used the first method suggested and it worked. It is now charging. Thanks!!
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12/3/2018 10:07:25
You are welcome. We are glad to this guide can help you fix your issue.
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12/3/2018 13:38:08
My kindle 10 won't church I think its in the port because charger works fine it came with kindle what do you suggest?
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12/4/2018 08:59:22
According to your description, it is possible because of the port. I suggest you contacting the Amazon customer service about this issue because you do not use the all-new Kindle much, right?
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12/7/2018 01:29:40
Have to jiggle my charging lead or push it to one side to get it to charge. I have tried different charges and all the same. How can I fix this?
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12/7/2018 15:19:37
One of my kindle has the same problem as yours. I think this kind of Kindles need to be repaired. Is there any possible you can send it to the Amazon for repairing?
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12/15/2018 03:31:56
My Kindle Fire won't charge more than 72% no matter how long I leave it plugged in to the charger. My husband also has a Fire that does not have this problem. I tried charging mine with his cables and the outlet he uses ( because his works we know this works fine). Still I can't get above a 72% charge.
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12/17/2018 11:47:40
Maybe you need to rplace your battery of Kindle fire tablet. Contact Amazon customer support center
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12/27/2018 00:20:24

Hi!
My Kindle has been plugged in for the past 2 days and I still see the screen with the empty battery- no screen refreshing, no blinking, no reaction at all to any of the 30sec. (or longer) tries to restart/ reset it. The orange light is on whenever plugged in, though. Also, it is plugged into the A/C.

I have broken my old Kindle, D01100- no touchscreen, when I leaned against it (not seeing it on the bed) and destroyed the screen (or half of it). Still, decided to get another one of the same kind, second hand one as it is not available for sale any more, since I loved it- it's super light and has buttons :) Anyways, got myself a second one but left it unused for a few weeks (it did turn on, though, when I tried it after buying). Now I desperately want to turn it on but it does not react to anything I am doing. Should I leave it on charge for another day or two, or should I look into replacing the battery, using the one from my old Kindle?

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12/27/2018 09:01:19
It seems your Kindle (Maybe Kindle voyage--second hand)  is not charging. That's why you can not restart it now as mine has the same issue. When the Kindle is charging, a light beside the charger interface will be light. So please ensure the interface has not problem at first.
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12/28/2018 06:24:32

Hi again :)
Thank you for a quick reply.
The confusing thing is that the light is on, yet still it is not charging, as it seems.

Maybe a silly question but how do I check if the interface is OK, apart from contacting Amazon support of other "fixing sevice"?

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12/29/2018 15:05:08
You'd better contact the amazon service as this thing never happen to us:(
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01/16/2019 22:05:05

Hi all please I need help, my Kindle have been off for more than a year. I charged it over night but its not coming on. the orange and green light keeps coming on and off. I have tried the 30 second this and still no success, what can I do please. I have very important notes on it that I need. When on charge, it shows orange and the green.


Someone please help

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01/17/2019 14:58:20
I guess the battery is broken, you need to ask for Amazon customer service or local reseller to fix it.
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01/22/2019 01:28:09
Tried keeping my finger on the power button for 30seconds as recommended and it now works perfectly brilliant many thanks
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01/22/2019 14:09:37
We're glad that our tips helped you.
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01/25/2019 23:59:48

My Kindle refused to charge last night when I plugged it in - battery indicator had just dropped into the red. Note: I use mine pretty much every day. Not only would it not charge, it wouldn't turn back on when I tried.  I tried the "Kindle Battery Too Low To Power On" option listed above.  My Kindle is now sitting on my desk next to me charging back up.  Thanks for the help!

pre

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01/27/2019 06:55:15
Very good. Fixed my Kindle 8th gen on the second technique. Five stars.
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02/10/2019 03:24:26
wow, very helpful. thks.
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02/18/2019 11:56:24
I have fire 10 tablet  my son bought at an apple store in Walnut Creek, CA. 1 year ago.  I have probably bought 8-10 cable chargers because eventually the kindle stops charging. I’m so unhappy I can’t express enough but don’t want to insult my son for his gift. Right now I have two cable chargers & neither is working. Please help me w/ this.
Esabel Beltran
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02/25/2019 15:57:55
So glad I found this site. My very regularly used Kindle paperwork just stopped charging. Had already tried a different charging cable but just displayed the battery icon with an exclamation mark.  Pressed the power button for 30 seconds as suggested, it re-set and now appears back to normal. Thank you.
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02/27/2019 10:37:41
We are also glad that it works perfectly for you.
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03/6/2019 03:56:19
Power button worked thanks
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03/11/2019 00:00:06
My kindle lay unused for 2 months. Now it shows battery empty symbol. When i put it on charge it shows green light, but the sign critucal battery remains and kindle does not open. I tried several times pressing the "on" button. Light is green and after 30 seconds it bkinks and stops, but tge device does not ooen. Could you suggest what i should do now?
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03/13/2019 19:22:19
Worked first time on my very old kindle that i hadn't used for ages
I was about to sling it
Thanks again.
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04/13/2019 16:03:12
My kindle no light showing
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04/26/2019 02:30:45
My kindle has gone quite some time without use and was obviously dead. It’s been plugged up into the charger since 8:40 this morning and it is now 1:30. Any tips or is my kindle done for?
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05/4/2019 20:35:12
Daily-use paperwhite suddenly stopped charging.  The little charging indicator light doesn’t come on, and no lightning symbol on the screen.  Tried multiple cables that work on other kindles, but nothing.  Restarted, even reset to factory settings, nope.  It’s not our oldest kindle (mid-2015) but is the most-used one.  Worn out, maybe?
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05/30/2019 19:35:08
my kindle fire won't charge, it has one bar showing and won't turn on even after an overnight charge . I've changed chargers and still no charge. I've tried  the turning holding the on button for 30secs still just 1 bar showing and won't charge.
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05/31/2019 09:50:50
From your description, your should better contact Amazon customer service to fix this issue.
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06/16/2019 10:52:52
Thank you for this information. My Kindle Fire showed no signs of life other than the screen going from black to grey when I pushed the power button. Nothing came on the screen at all. I held the power button for 30 seconds and plugged it in. It was back up within seconds and showed it still had 64% power. I thank the Google gods that
lead me to your page.
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06/18/2019 08:34:10
Thank you for your comments. We are glad to know that this article help you fix your problem.
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06/21/2019 16:52:48
Umm hey you just texted me and sent me to a page I can't access
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07/7/2019 07:52:48
I’ve been trying your solution and trying your solution...and it FINALLY worked!!!
Thank you !! It took 3 attempts, I had to the power button when it was orange, and hold it down 15 seconds, then longer, and finally on the 3 try I got what looked like a powering up screen with a tree.
Soooo happy!! Thought it was gone....
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07/8/2019 09:56:14
Glad to know it works! Have a nice day!
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07/15/2019 09:36:02
We have tried all of the suggestions with no luck. I have an 8th generation Kindle Paperwhite (purchased new 6 months ago). It showed a low battery warning. So I plugged it in to charge overnight. In the morning, the battery showed 0%. Now the battery symbol is only visible with an exclamation point. It won't charge or turn on...
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07/15/2019 14:37:33
In this situation, please contact Amazon customer service to get your problem fixed.
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07/21/2019 21:01:20
Thank you! My kindle is now charging. :)
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07/22/2019 11:06:04
That's great.
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08/20/2019 19:22:39
My Kindle 7 will not start, it did before I left on charge overnight. When I switch on the green light shows but the screen shows a depleted battery sign. When I plug the charger in the orange light shows, same result.
I have tried holding the switch routine all to no avail, any ideas ?
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08/21/2019 08:52:34
Thank you for asking. If above mentioned methods are not working for you, you can contact Amazon customer service to get the further assistance.
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